Frequently Asked Questions

Welcome to Sensory Touch.

We're here to make your skincare shopping experience simple, clear, and confident. Find answers to common questions about our products, skincare routines, shipping, orders, and returns.

Products & Skincare

1. How do I choose the right skincare products?

Start by identifying your main skincare goals, such as hydration, radiance, or smoother-looking skin.

Explore our individual products and curated skincare sets to find options that fit your preferences and routine.

Each product page provides information about its ingredients, intended use, and application instructions.

Need help deciding? Email us at contact@sensorytouch.ca.

2. Are Sensory Touch products suitable for all skin types?

Individual skin needs and sensitivities vary. We recommend reviewing each product's ingredient list and usage instructions before purchasing.

If you have sensitive or reactive skin, patch-test new products before incorporating them into your routine.

If you have a diagnosed skin condition or specific concerns, consult a qualified healthcare professional.

3. Can I combine different serums in my skincare routine?

Some serums can be used together, while others may be better introduced separately or used at different times.

Always follow the directions on each product page and introduce new active ingredients gradually.

If you are unsure about combining products, contact us for guidance.

4. How long does it take to see results?

Skincare experiences vary depending on the product, individual skin characteristics, and consistent use.

We do not guarantee a specific visible result or timeframe.

Follow the recommended application instructions and allow time to evaluate how your skin responds.

5. Where can I find ingredient information?

Ingredient information is available on the individual product pages and product packaging.

We encourage you to review the ingredients before purchasing, especially if you have known sensitivities or allergies.

Bundles & Special Offers

6. What is Build Your Own 4?

Build Your Own 4 (BYO4) lets you create a personalized skincare bundle by choosing four products from the eligible selection.

The current Canadian bundle price is $59.99 CAD, with free standard shipping within Canada.

Visit our Build Your Own 4 product page to explore the available products and create your bundle.

7. Can I select more or fewer than four products in BYO4?

Build Your Own 4 is designed for a selection of exactly four eligible products.

Your bundle must contain four qualifying selections before checkout.

For additional products, you can shop our individual skincare collection.

8. Do you offer ready-made skincare sets?

Yes. In addition to BYO4, we offer curated skincare sets for customers who prefer a preselected routine.

Explore our Sets & Routines collection to discover the currently available bundles, their contents, and prices.

9. Why are some Sensory Touch products discounted?

We periodically offer reduced pricing and promotional skincare bundles as part of our inventory management and special offers.

Our current reduced prices provide an opportunity to explore Sensory Touch products at more accessible prices.

Discounts do not automatically make products final sale. Eligible products may be returned under our 30-day return policy.

Shipping & Orders

10. Where does Sensory Touch ship?

We currently accept orders for eligible delivery addresses in Canada and the United States.

Shipping to Europe, Australia, and other international destinations is not currently available.

11. Do you offer free shipping?

Yes! We offer free standard shipping within Canada on eligible orders of $50 CAD or more.

For Canadian orders under $50, standard shipping is $8.99 CAD.

Express shipping is available at $19.95 CAD where offered.

U.S. shipping rates are shown at checkout. Canadian free-shipping promotions do not apply to U.S. deliveries.

12. How long does delivery take?

Orders are typically processed within 2 business days, excluding weekends and public holidays.

Estimated shipping transit times within Canada are:

• Standard Shipping: 3–5 business days.

• Express Shipping: 1–2 business days.

Processing time is separate from transit time.

U.S. delivery estimates and available options are provided at checkout.

Actual delivery times may vary due to location, carrier conditions, holidays, or customs processing.

13. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

Use the tracking link provided in your email to follow your shipment.

If you need assistance, contact contact@sensorytouch.ca with your order number.

14. Can I change or cancel my order?

If you need to change your shipping information or request a cancellation, contact us as soon as possible at contact@sensorytouch.ca.

We will review your request and assist where possible.

Once your order has been shipped, changes may no longer be possible.

Applicable consumer cancellation rights remain unaffected.

Returns & Refunds

15. What is your return policy?

We offer a 30-day return policy for eligible products, including discounted products and skincare bundles.

For voluntary returns, items must be unused, unopened, in their original condition, and have intact safety seals.

Opened or used skincare products are generally not eligible for voluntary change-of-mind returns due to hygiene considerations.

Your legal rights concerning defective, damaged, incorrect, or non-conforming products remain unaffected.

16. Can I return my Build Your Own 4 bundle?

Yes. BYO4 is eligible under our 30-day return policy.

For a voluntary return, all four products must be returned together, unused, unopened, and in their original condition.

If you received a damaged, defective, or incorrect product within your bundle, contact us for assistance.

17. How do I request a return?

Email contact@sensorytouch.ca within 30 days of receiving your order.

Include your order number and a brief explanation of your request.

Our customer care team aims to respond within 1–2 business days with further instructions.

For full details, please review our Shipping & Returns Policy.

18. How long does a refund take?

Once an eligible return has been received and reviewed, approved refunds are generally initiated to the original payment method within 5–7 business days, or sooner where required by law.

Your bank or payment provider may require additional processing time.

For complete details, please review our Refund Policy.

19. What if my order arrives damaged or incorrect?

Please contact contact@sensorytouch.ca as soon as possible, preferably within 48 hours of delivery.

Include your order number, a description of the issue, and photographs where available.

We will review the issue and help arrange an appropriate resolution.

The suggested reporting timeframe does not limit your statutory consumer rights.

Payments & Support

20. What payment methods do you accept?

Available payment methods are displayed securely at checkout.

The options available to you may depend on your country, device, and payment eligibility.

21. How can I contact Sensory Touch?

We're happy to help with product questions, orders, shipping, and returns.

Email: contact@sensorytouch.ca

Website: https://sensorytouch.ca

We aim to respond to customer inquiries within 1–2 business days.

Still have questions?

We're here to help you feel informed and confident in your skincare choices.

Contact contact@sensorytouch.ca for assistance.