REFUND

Effective date: March 7, 2025

At Sensory Touch, your satisfaction matters. If you are not completely happy with your purchase, the steps below explain how returns and refunds work.

Eligibility for return and refund

To qualify, the item must:

Be unused, sealed, and in its original packaging
Have a return request submitted within 30 days of delivery
Include a valid order number or receipt

Not eligible

Opened, used, or tampered items for hygiene reasons
Gift cards or complimentary promotional items
Final sale or clearance items

Product reaction or issue
If you experience a reaction or receive an item that does not perform as expected, contact us first. We will review the case and try to help.

How to request a return

Email contact@sensorytouch.ca with the subject line:
Return Request – Order #[your order number]

Please include:

Your full name and order number
The reason for return
Photos, if applicable (for example, damage or picking error)

We respond within 1 to 2 business days with approval and instructions. After approval, the goods must be shipped back within 7 days.

Return shipping and fees

Return shipping is paid by the customer, unless the item arrived damaged, incorrect, or defective.
Use a trackable method. We are not responsible for returns lost in transit.
Original shipping fees are non-refundable, except when the error is ours.

Damaged, defective, or incorrect items

Email contact@sensorytouch.ca within 48 hours of delivery with clear photos and your order number.
After verification, we will provide a replacement or full refund. Return shipping is not required in these cases unless we request the item back.

Refund processing

After your return is received and inspected, we will notify you of approval or rejection.
If approved, the refund is issued to the original payment method within 5 to 7 business days.
Your bank or card provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. Please return the original item for a refund and place a new order for the product you want.

Late or missing refunds

If you do not see the refund after 7 business days from our approval:

Check your statement again
Contact your bank or card issuer
If you still need help, email contact@sensorytouch.ca

International returns

International customers are responsible for any duties or taxes applied to return shipments. Mark the parcel as “Return to sender” where possible to avoid additional fees. Duties and original shipping charges are not refundable.

Return condition

Items must arrive in resellable condition with original packaging, inserts, gifts, and samples. We may deny or adjust refunds for items that arrive used, damaged, or missing components.

Policy updates

We may update this policy when needed. Changes will appear here with an updated effective date.

Contact us

Questions or support with a return

Email: contact@sensorytouch.ca
Website: sensorytouch.ca

By purchasing from Sensory Touch, you agree to this Refund Policy.