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Privacy Policy

Privacy

Updated: March 7, 2025

Welcome to Sensory Touch. We respect your privacy and want to be clear about how we handle your personal information.

Scope

This policy explains how Sensory Touch Inc. collects, uses, discloses, and protects personal information when you visit our website, create an account, make a purchase, or contact us. It applies to customers in Canada and the United States.

What We Collect

Information you provide

  • Account and checkout details such as name, email, phone, shipping and billing address

  • Order history, returns, and customer support messages

  • Marketing preferences and reviews you choose to submit

Information collected automatically

  • Technical data such as IP address, device and browser type, operating system, pages viewed, time on site, and referring URLs

  • Cookies and similar technologies to remember your preferences, keep items in your cart, and measure site performance

Payment information

  • Payments are processed by trusted third parties. We do not store full credit card numbers.

How We Use Your Information

We use your information to:

  • Process orders, payments, returns, and customer support

  • Personalize your experience and show relevant products or offers

  • Communicate about your orders and, if you opt in, send marketing emails or SMS

  • Improve our website, services, and security

  • Comply with legal, tax, and fraud-prevention requirements

Cookies and Tracking

We use cookies, pixels, and similar tools to:

  • Keep you signed in and remember cart contents

  • Understand how our site is used and improve performance

  • Personalize content and measure marketing

You can control cookies in your browser settings. Blocking some cookies may affect site features. Where available, we honor browser signals such as Global Privacy Control.

Sharing with Trusted Partners

We share information with service providers who help us operate our business. Examples include:

  • Payments such as Shopify Payments, PayPal, or Stripe

  • Shipping such as Canada Post, FedEx, or UPS

  • Marketing and analytics such as Google Analytics and Klaviyo
    These partners receive only what they need and must protect your information and use it only on our instructions. We may also share information to comply with law or protect our rights.

Do We Sell or Share Personal Information

We do not sell personal information. If we use advertising or analytics that could be considered sharing under certain U.S. state laws, you can opt out by using the cookie controls on our site or contacting us as described below.

Retention

We keep personal information only as long as needed for the purposes in this policy. Typical examples include:

  • Order records and invoices kept for tax and accounting

  • Customer service records kept to resolve issues and improve service
    When information is no longer required, we securely delete or anonymize it.

Security

We use industry-standard safeguards to protect your information, including:

  • SSL encryption on our website

  • Restricted access for authorized personnel only

  • Secure payment processing by third-party providers
    No method of transmission or storage is completely secure, but we work to protect your information.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Correct or update your information

  • Request deletion, subject to legal obligations

  • Opt out of marketing communications at any time using the Unsubscribe link or by contacting us

  • Opt out of certain analytics or targeted advertising via cookie controls or by contacting us

To exercise your rights, email contact@sensorytouch.ca. We may ask for information to verify your request.

Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided personal information, contact us and we will delete it.

International Transfers

Our service providers may process information outside of your province, state, or country. When information is transferred, we take steps to protect it in line with this policy and applicable law.

Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated date. Your continued use of our website means you accept the revised policy.

Contact Us

Questions or requests about your privacy

Privacy matters to us. Manage cookies in your browser or contact contact@sensorytouch.ca for privacy requests.