Terms & Conditions

Effective date: March 7, 2025

Welcome to Sensory Touch. These Terms & Conditions apply when you visit or purchase from sensorytouch.ca. By using our website or placing an order, you agree to these Terms. If you do not agree, please stop using the site.

Company and Contact

Company: Sensory Touch Inc.
Website: sensorytouch.ca
Email: contact@sensorytouch.ca

We may update these Terms at any time. Changes will appear here with a new effective date.

Eligibility

By using our services you confirm that you are at least 18, or you have consent from a parent or legal guardian, the information you provide is accurate, and you will not use our products or site for unlawful purposes.

Products and Orders

Availability. Products, prices, and promotions are subject to change and may be limited or discontinued at any time.
Order process. Add items to cart, complete checkout with accurate shipping and payment details, and receive an email confirmation when payment is successful.
Acceptance. We may refuse, limit, or cancel any order, including suspected fraud, pricing or stock errors, or orders placed by resellers. If an order cannot be fulfilled, we will contact you with alternatives or a refund.
Pre-orders. If offered, estimated ship dates are targets and may change.
Account. You are responsible for keeping your account credentials secure.

Pricing, Currency, and Taxes

Prices are shown in CAD or USD depending on your selection or location settings. Taxes are calculated at checkout according to your shipping address. We try to display accurate information, but errors may occur. If a price or availability error is discovered, we may cancel the order and issue a refund.

Payments

We accept major cards and selected digital wallets including Visa, MasterCard, American Express, PayPal, Apple Pay, and Shop Pay. Payments are processed by trusted third parties. We do not store full credit card details.

Shipping, Delivery, and Risk of Loss

Processing time. Orders are typically processed within 2 business days.
Estimated delivery. Standard 5 to 7 business days. Express 2 to 3 business days. International 7 to 14 business days. Estimates do not include processing times, customs, or carrier delays.
Duties and import fees. International orders may be subject to duties, taxes, or fees collected by the destination country. These are your responsibility.
Risk of loss. Title and risk transfer to you when the carrier accepts the shipment. We are not liable for delays once the package is with the carrier, but we will assist where possible.

Returns and Refunds

Window. Unopened products can be returned within 30 days of delivery for a refund or exchange.
Opened items. For safety and hygiene, opened or used items are accepted only if defective.
How to return. Email contact@sensorytouch.ca with your order number and reason. Wait for approval and instructions, then ship the item within the timeframe provided.
Condition. Items must be in original packaging with any gifts or samples included.
Refund timing. Refunds are issued to the original payment method a few business days after the return is received and inspected.
Non-returnable items. Final sale items, gift cards, and promotional freebies are not returnable unless required by law.
Return shipping. Unless the product is defective or we made an error, return shipping costs are your responsibility.

Product Use and Medical Disclaimer

Our products are for external use only. Always review ingredient lists and perform a patch test before first use. Discontinue use if irritation occurs. Sensory Touch does not provide medical advice. Consult a qualified professional for concerns about skin conditions, pregnancy, or breastfeeding.

Intellectual Property

All content on our site including text, images, logos, product names, videos, graphics, and design elements is owned by Sensory Touch or our licensors and is protected by copyright and trademark law. You may not copy, reproduce, modify, or distribute any content without written permission.

User Content and Reviews

If you submit reviews, photos, or comments, you grant Sensory Touch a non-exclusive, royalty-free license to use, reproduce, and display that content on our website, emails, and social channels for marketing and operational purposes. Do not submit content that is unlawful, misleading, or infringes the rights of others. We may remove or edit content at our discretion.

Prohibited Uses

You agree not to use the site in any way that is illegal, fraudulent, harmful, invasive of privacy, or that interferes with the security or operation of the website, including introducing viruses or attempting to gain unauthorized access.

Third-Party Services and Links

We use trusted third parties for payments, shipping, analytics, and marketing. Your use of their services may be subject to their terms and privacy policies. We are not responsible for third-party websites linked from our site.

Warranties and Disclaimers

The site and products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the extent permitted by law, Sensory Touch is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our total liability for any claim relating to a purchase will not exceed the amount you paid for the product at issue.

Indemnification

You agree to indemnify and hold harmless Sensory Touch and our officers, directors, employees, and agents from any claim arising from your breach of these Terms or misuse of the site or products.

Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. You agree that any dispute will be brought in the courts located in Ontario, unless applicable law provides otherwise.

Privacy

Your use of the site is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control including natural disasters, strikes, wars, government actions, power outages, or internet failures.

Severability and Entire Agreement

If any part of these Terms is found invalid or unenforceable, the remainder remains in effect. These Terms together with our Privacy Policy constitute the entire agreement between you and Sensory Touch regarding your use of the site and purchase of products.

Contact

Questions about these Terms
Email: contact@sensorytouch.ca
Website: sensorytouch.ca