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Shipping Policy

SHIPPING

Effective date: March 7, 2025

Thank you for choosing Sensory Touch. This page explains how we process, ship, and deliver your order.

Order processing

  • Orders are processed within 2 business days (Monday to Friday, holidays excluded).

  • You will receive a shipping confirmation with tracking when your parcel leaves our facility.

  • During peak periods such as sales or holidays, processing may take longer. Thank you for your patience.

Shipping options and delivery estimates

Canada and United States

  • Standard: 5 to 7 business days

  • Express: 2 to 3 business days

  • Free Standard Shipping: orders over 59 USD (or the equivalent threshold shown at checkout)

International

  • Europe and Australia: 7 to 14 business days

  • Other regions: 10 to 20 business days
    Delivery times are estimates and can vary due to customs and local carriers.

Shipping costs and free shipping

  • Rates are calculated at checkout based on destination, weight, and service selected.

  • Free Standard Shipping applies to qualifying Canada and U.S. orders over 59 USD after discounts, before taxes.

  • Expedited options are available for an additional cost.

Order tracking

  • Once shipped, your confirmation email includes a tracking number and link.

  • You can also track via your account or our Order Tracking page.

  • If tracking shows no movement for several days, contact the carrier first, then our team if you still need help.

Delays, lost, or damaged shipments

Delays

  • Allow an extra 2 to 3 business days during weather events, customs inspections, or carrier backlogs.

Marked delivered but not received

  • Check with neighbors or building staff.

  • Wait 24 to 48 hours since carriers sometimes scan early.

  • Contact the carrier with your tracking number.

  • If still unresolved, email contact@sensorytouch.ca with your order and tracking. We will assist, but we are not responsible for packages marked as delivered by the carrier.

Damaged parcels

  • Email contact@sensorytouch.ca within 48 hours of delivery.

  • Include photos of the outer box, inner packaging, and product plus your order number.

  • We will arrange a replacement or refund after review.

Customs, duties, and taxes (international orders)

  • International shipments may incur duties, VAT, or import taxes not included in your order total.

  • These charges are the recipient’s responsibility and are collected by local authorities or carriers.

  • Sensory Touch is not responsible for customs delays or fees.

Address accuracy and changes

  • Please double-check your shipping address at checkout.

  • If you spot an error, email us immediately at contact@sensorytouch.ca.

  • If the order has shipped, we may be unable to reroute it. Any reshipment or intercept fees are the customer’s responsibility.

Shipping restrictions

  • We do not ship to P.O. Boxes in some regions or to countries under trade restrictions.

  • Orders may ship in one parcel or multiple shipments depending on availability. You will receive tracking for each parcel.

Risk of loss

  • Title and risk transfer to you when the carrier accepts the shipment. We will support you with claims where possible.

Holiday shipping and cutoffs

  • Carrier networks can be congested during holidays. Place orders early to meet gift dates. Posted cutoff dates are targets, not guarantees.

Contact us

Questions about shipping

By placing an order with Sensory Touch, you agree to this Shipping Policy. For returns information, please see our Returns Policy or the Returns section in our Terms and Conditions.